FAQ

1. How long does delivery take?

Orders are usually processed within 24-48 hours. Delivery times depend on your location but typically take 10-14 business days within South Africa. You’ll receive a tracking link once your order ships.

2. Is the Veloura Hair Straightener Comb cordless?

Yes! Our straightener comb is designed to be portable and cordless, making it perfect for maintaining your sleek look on the go

3. How long does the battery last?

On a full charge, the battery lasts up to 20–30 minutes of continuous use, depending on the heat setting.

4. How do I charge it?

The comb comes with a USB-type C charging cable. You can charge it via laptop, power bank, or wall adapter, perfect for travel.

5. Is it safe for all hair types?

Yes. The Veloura Straightener Comb is designed for all hair types and textures. It has adjustable heat settings so you can choose the level best suited to your hair.

6. Does it damage hair?

No. Our comb uses even heat distribution and protective ceramic technology to reduce frizz, minimize heat damage, and leave your hair smooth and shiny.

7. What is your return policy?

We offer hassle-free returns within 7 days after you recieved your product, provided the product is unused, in its original packaging, and not a hygiene-sensitive item. For more details, see our Return policy.

9. How do I clean the straightener comb?

Allow the comb to cool completely before cleaning. Use a soft, dry cloth to wipe the plates and avoid using water or harsh chemicals.

10. How can I contact Veloura?

You can reach us at 📩 velourabeautyonline@gmail.com, we’ll be happy to assist with any questions!